{"id":15274,"date":"2025-08-09T11:58:06","date_gmt":"2025-08-09T11:58:06","guid":{"rendered":"https:\/\/rahamco.com\/?p=15274"},"modified":"2026-08-11T06:21:57","modified_gmt":"2026-08-11T06:21:57","slug":"24-hours-a-day-7-days-a-week","status":"publish","type":"post","link":"https:\/\/rahamco.com\/en\/24-hours-a-day-7-days-a-week\/","title":{"rendered":"24 Hours a Day, 7 Days a Week"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15274\" class=\"elementor elementor-15274\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-22175d7 e-flex e-con-boxed e-con e-parent\" data-id=\"22175d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0765771 elementor-widget elementor-widget-wd_text_block\" data-id=\"0765771\" data-element_type=\"widget\" data-e-type=\"widget\" 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{\n    display: none;\n  }\n\n  .rsp-number {\n    display: grid;\n    flex: 0 0 39px;\n    width: 39px;\n    height: 39px;\n    place-items: center;\n    border-radius: 11px;\n    color: var(--rsp-white);\n    background: linear-gradient(135deg, var(--rsp-blue), var(--rsp-teal));\n    font-size: .82rem;\n    font-weight: 800;\n  }\n\n  .rsp-accordion summary::after {\n    content: \"+\";\n    display: grid;\n    width: 32px;\n    height: 32px;\n    margin-left: auto;\n    place-items: center;\n    border-radius: 50%;\n    color: var(--rsp-blue);\n    background: var(--rsp-slate);\n    font-size: 1.4rem;\n    font-weight: 500;\n  }\n\n  .rsp-accordion details[open] summary::after {\n    content: \"\u2212\";\n    color: var(--rsp-white);\n    background: var(--rsp-gold);\n  }\n\n  .rsp-answer {\n    padding: 0 24px 27px 78px;\n    color: var(--rsp-muted);\n  }\n\n  .rsp-answer p {\n    margin: 0;\n  }\n\n  .rsp-answer ul {\n    margin: 14px 0 0;\n    padding-left: 20px;\n  }\n\n  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gap: 30px;\n    align-items: end;\n    margin-top: 54px;\n    padding: 34px;\n    border-top: 4px solid var(--rsp-gold);\n    border-radius: 22px;\n    color: #dcebef;\n    background: var(--rsp-navy);\n  }\n\n  .rsp-brand {\n    margin: 0 0 8px;\n    color: var(--rsp-white);\n    font-size: 1.15rem;\n    font-weight: 800;\n  }\n\n  .rsp-footer p {\n    margin: 0;\n    color: #b9cfd6;\n    font-size: .94rem;\n  }\n\n  .rsp-footer a {\n    color: #f3d38b;\n    font-weight: 700;\n  }\n\n  .rsp-footer a:hover {\n    color: var(--rsp-white);\n  }\n\n  .rsp-links {\n    display: flex;\n    flex-wrap: wrap;\n    justify-content: flex-end;\n    gap: 10px 20px;\n  }\n\n  @media (max-width: 900px) {\n    .rsp-grid {\n      grid-template-columns: 1fr;\n    }\n  }\n\n  @media (max-width: 680px) {\n    .rahamco-support-policy {\n      width: min(100% - 22px, 1200px);\n      margin: 20px auto;\n    }\n\n    .rsp-hero {\n      padding: 40px 25px;\n      border-radius: 18px;\n    }\n\n    .rsp-highlight,\n    .rsp-notice {\n      grid-template-columns: 1fr;\n      padding: 24px;\n    }\n\n    .rsp-accordion summary {\n      padding: 16px;\n      font-size: 1rem;\n    }\n\n    .rsp-answer {\n      padding: 0 18px 24px;\n    }\n\n    .rsp-footer {\n      grid-template-columns: 1fr;\n      gap: 20px;\n      padding: 28px;\n    }\n\n    .rsp-links {\n      justify-content: flex-start;\n    }\n  }\n<\/style>\n\n<article class=\"rahamco-support-policy\">\n\n  <header class=\"rsp-hero\">\n    <div class=\"rsp-kicker\">Customer Service Information<\/div>\n    <h1>Service Availability and Support Guidelines<\/h1>\n    <p>\n      A structured overview of customer service availability, frequently asked questions,\n      case-submission requirements, and official holiday service interruptions.\n    <\/p>\n    <div class=\"rsp-status\">Service Information Available 24 Hours a Day, 7 Days a Week<\/div>\n  <\/header>\n\n  <section class=\"rsp-section\">\n    <h2 class=\"rsp-title\">Support Information Framework<\/h2>\n    <p class=\"rsp-lead\">\n      Before submitting a service request, reviewing the Frequently Asked Questions section\n      can help clarify common matters related to orders, deliveries, payments, warranties,\n      returns, and marketplace transactions.\n    <\/p>\n\n    <div class=\"rsp-grid\">\n      <article class=\"rsp-card\">\n        <div class=\"rsp-icon\">?<\/div>\n        <h3>Frequently Asked Questions<\/h3>\n        <p>\n          The FAQ section provides structured information for common order, delivery,\n          warranty, payment, and account-related matters.\n        <\/p>\n      <\/article>\n\n      <article class=\"rsp-card\">\n        <div class=\"rsp-icon\">\u25c8<\/div>\n        <h3>Order Identification<\/h3>\n        <p>\n          Providing an accurate order number, where applicable, supports proper review of\n          transaction-specific records and delivery status.\n        <\/p>\n      <\/article>\n\n      <article class=\"rsp-card\">\n        <div class=\"rsp-icon\">\u2713<\/div>\n        <h3>Documented Requests<\/h3>\n        <p>\n          Clear descriptions and relevant supporting media help improve the accuracy of\n          product-condition and order-related case assessments.\n        <\/p>\n      <\/article>\n    <\/div>\n  <\/section>\n\n  <section class=\"rsp-section\">\n    <h2 class=\"rsp-title\">Case Submission Requirements<\/h2>\n    <p class=\"rsp-lead\">\n      Service requests should be submitted with complete, accurate, and relevant information\n      to support an efficient internal review process.\n    <\/p>\n\n    <div class=\"rsp-accordion\">\n      <details open>\n        <summary>\n          <span class=\"rsp-number\">01<\/span>\n          Required Request Information\n        <\/summary>\n        <div class=\"rsp-answer\">\n          <p>\n            A complete request should identify the relevant subject, customer name, registered\n            order information where available, and a precise description of the issue or inquiry.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details>\n        <summary>\n          <span class=\"rsp-number\">02<\/span>\n          Supporting Images and Video\n        <\/summary>\n        <div class=\"rsp-answer\">\n          <p>\n            Where visual evidence is necessary, supporting files may include up to five images\n            in JPEG or PNG format, with a maximum size of 1 MB per image, or one MP4 video\n            file with a maximum size of 50 MB.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details>\n        <summary>\n          <span class=\"rsp-number\">03<\/span>\n          Review Scope\n        <\/summary>\n        <div class=\"rsp-answer\">\n          <p>\n            Submitted information is reviewed according to the nature of the request, the\n            available transaction records, the applicable product policy, and relevant\n            warranty or delivery conditions.\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section class=\"rsp-section\">\n    <h2 class=\"rsp-title\">Rahamco Holiday Closures<\/h2>\n    <p class=\"rsp-lead\">\n      Customer service operations may be unavailable on designated official public holidays.\n      Response and processing times may resume on the next applicable working day.\n    <\/p>\n\n    <div class=\"rsp-table-wrap\">\n      <table class=\"rsp-table\">\n        <thead>\n          <tr>\n            <th>Date<\/th>\n            <th>Official Holiday<\/th>\n            <th>Service Status<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td>March 21<\/td>\n            <td>Nowruz (Persian New Year)<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n          <tr>\n            <td>April 1<\/td>\n            <td>Sizdah Bedar (Nature Day)<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n          <tr>\n            <td>June 4<\/td>\n            <td>Demise of Imam Khomeini<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n          <tr>\n            <td>July 4<\/td>\n            <td>Tasua of Imam Hussein<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n          <tr>\n            <td>July 5<\/td>\n            <td>Ashura of Imam Hussein<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n          <tr>\n            <td>August 14<\/td>\n            <td>Arbaeen of Imam Hussein<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n          <tr>\n            <td>August 22<\/td>\n            <td>Passing of Prophet Muhammad<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n          <tr>\n            <td>February 11<\/td>\n            <td>Anniversary of the Victory of the Islamic Revolution<\/td>\n            <td>Service Unavailable<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n\n    <div class=\"rsp-notice\">\n      <div class=\"rsp-notice-icon\">!<\/div>\n      <div>\n        <h3>Holiday Schedule Notice<\/h3>\n        <p>\n          Official holiday dates may vary annually based on the national calendar and relevant\n          announcements. Order processing, case review, logistics coordination, and related\n          services may be subject to temporary scheduling adjustments during these periods.\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"rsp-section\">\n    <h2 class=\"rsp-title\">Service Review Principles<\/h2>\n\n    <div class=\"rsp-highlight\">\n      <div class=\"rsp-highlight-icon\">\u25c6<\/div>\n      <div>\n        <h3>Accurate Information Supports Effective Resolution<\/h3>\n        <p>\n          Complete order records, a clear explanation of the matter, and properly formatted\n          supporting evidence allow the relevant operational team to evaluate each request\n          according to established product, logistics, warranty, and marketplace procedures.\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"rsp-section\">\n    <h2 class=\"rsp-title\">Summary<\/h2>\n\n    <div class=\"rsp-summary\">\n      <h3>Structured Service Information<\/h3>\n      <p>\n        Rahamco maintains a documented approach to customer service information, request review,\n        and holiday scheduling. Reviewing the relevant FAQ guidance and providing complete\n        transaction details helps ensure that each submitted matter can be assessed accurately.\n      <\/p>\n    <\/div>\n  <\/section>\n\n  <footer class=\"rsp-footer\">\n    <div>\n      <div class=\"rsp-brand\">Raham Groups | Raham Groups<\/div>\n      <div class=\"rsp-brand\">Rahamco | Rahamco<\/div>\n      <p>\n        Customer service guidance, order information, and marketplace operations at\n        <a href=\"https:\/\/rahamco.com\" target=\"_blank\" rel=\"noopener\">rahamco.com<\/a>\n      <\/p>\n    <\/div>\n\n    <div class=\"rsp-links\">\n      <a href=\"https:\/\/rahamco.com\" target=\"_blank\" rel=\"noopener\">Rahamco Official Website<\/a>\n      <a href=\"https:\/\/rahamgroups.com\" target=\"_blank\" rel=\"noopener\">Official Website of Raham Groups<\/a>\n    <\/div>\n  <\/footer>\n\n<\/article>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Information Service Availability and Support Guidelines A structured overview of customer service availability, frequently asked questions, case-submission requirements,<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[335],"tags":[],"class_list":["post-15274","post","type-post","status-publish","format-standard","hentry","category-uncategorized-en"],"_links":{"self":[{"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/posts\/15274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/comments?post=15274"}],"version-history":[{"count":3,"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/posts\/15274\/revisions"}],"predecessor-version":[{"id":16487,"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/posts\/15274\/revisions\/16487"}],"wp:attachment":[{"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/media?parent=15274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/categories?post=15274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rahamco.com\/en\/wp-json\/wp\/v2\/tags?post=15274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}