Seven-Day Return Guarantee
A structured guide to product return eligibility, warranty-service preparation, delivery arrangements, shipping-cost policies, and request-tracking requirements.
Return and Warranty Service Principles
Product returns and warranty-service cases are reviewed according to the applicable product category, order records, packaging condition, return timeframe, and relevant service terms. Products must not be dispatched before the return or warranty process has been formally coordinated.
Return Timeframe
Eligible unused products may be reviewed under the applicable seven-day return policy, subject to product type and the stated return conditions.
Complete Contents
The product, original packaging, accessories, manuals, warranty card, and related components must be preserved and returned as applicable.
Documented Review
Return and warranty cases are assessed using order details, product condition, supporting records, and applicable technical inspection procedures.
Preparing a Product for Return or Warranty Service
Secure Packaging and Complete Product Contents
The product should be placed in its original box or carton and packaged securely inside a protective outer carton where required. All supplied accessories and documentation should be included to enable accurate inspection and processing.
01 Original Packaging Requirements
Products should be returned in the original box or carton together with all accessories, including cables, remote controls, batteries, user manuals, warranty cards, inserts, and other packaging components supplied with the order.
02 Packaging Condition and Labeling
Labels, writing, adhesive materials, notes, or other marks should not be placed directly on the original product box. If a shipment note is required, it should be attached to a separate document or placed inside the outer shipping carton.
03 Gifts and Promotional Items
When an entire order is returned and that order included a gift or promotional item, the applicable item should also be returned. Otherwise, the corresponding value or return-related cost may be reflected in the final settlement.
04 Device Security and Access Controls
Any password, screen lock, Apple ID, account lock, pattern lock, or other security measure must be removed before dispatch. This enables technical inspection and verification of the returned item.
Return Process by Location
The appropriate return arrangement varies based on the delivery location and available logistics methods. All dispatch records should be retained until the return case has been reviewed and completed.
A Isfahan Return Arrangements
For eligible cases within Isfahan, the product may be handed over through an arranged collection process. The original product carton must remain free from shipping labels and address markings; an external protective carton should be used whenever dispatch labeling is necessary.
B Return Arrangements for Other Cities
For locations outside Isfahan, registered express postal services may be used in accordance with the applicable return instructions. The postal receipt should be retained as proof of dispatch and included in the return-case documentation.
C Postal Dispatch Documentation
A clear image of the postal receipt should be retained together with the order tracking number. This record supports verification of shipment date, dispatch method, and eligible return-shipping cost review.
Return Shipping Cost Policy
Return-related logistics charges depend on the shipment method, the reason for return, technical inspection findings, and the applicable order or membership conditions.
Standard Return Requests
For returns relating to eligible Rahamco Express or marketplace shipments, an applicable return-shipping cost may be shown during the return request process.
Approved Return Settlement
Following receipt and approval of a returned product, applicable return costs may be deducted from the refundable amount according to the relevant order conditions.
Confirmed Defect or Discrepancy
Where a technical defect or product discrepancy is confirmed through the applicable review process, eligible shipping costs are handled according to the service policy.
Special Membership Conditions
Return-shipping terms for premium membership programs, loyalty arrangements, or special offers are subject to their specific documented conditions.
Submitting and Tracking a Return Request
Order Tracking Information
Return requests are associated with the relevant delivered-order record. The order tracking number should be included in all return or warranty correspondence to support accurate identification, status review, and processing continuity.
Important Processing Note
Do not send a product for return or warranty review before the case has been registered and the applicable dispatch method has been determined. Uncoordinated shipments may delay identification, inspection, and settlement procedures.
Return Eligibility Protection
Preserve the Original Product Carton
Damage to the original carton, including direct shipping labels, handwriting, adhesive residue, structural damage, or missing components, may affect return eligibility. The product should be protected using a separate outer carton during transport whenever possible.
Conclusion
Transparent Return and Warranty Management
A successful return or warranty-service process depends on complete product contents, secure original packaging, coordinated shipping, device-access readiness, and accurate order documentation. These measures support a consistent, traceable, and efficient assessment of each eligible case.
