Genuine Product Guarantee
An overview of Rahamco's product authenticity policies, marketplace classification criteria, and guidelines regarding official and unofficial warranties.
Product Authenticity Policy
To meet the diverse demands of our consumer segments and expand the catalog selection, the inventory features both direct offerings from Rahamco and items sourced from registered marketplace merchants.
Originality Guarantee
Products supplied directly by Rahamco or verified merchants are guaranteed original unless explicitly labeled otherwise.
Marketplace Transparency
Alternative options are identified clearly to allow users to compare pricing, technical specifications, and origins.
Warranty Integration
Authentic products include official warranties issued by authorized corporate importers registered under trade ministries.
Product Classification: Original vs. Non-Original
Clear Labeling for Informed Choices
Products that are not manufactured by the original trademark holder are labeled as "Non-Original" on the platform. These options are offered at a lower price compared to their genuine counterparts. Only products without the "Non-Original" label are guaranteed by Rahamco to be authentic, original, and supplied with valid documentation.
Warranty Verification and Regulatory Compliance
Official warranties serve as a critical instrument for product verification. Rahamco collaborates with authorized agents to ensure compliant product distribution.
01 Official Importer Warranties
Companies officially recognized by the Ministry of Industry, Mine, and Trade as legal importers are required to provide valid warranties and comprehensive after-sales services. These corporate entities are listed on the ministry's regulatory portal, enabling users to verify warranty legitimacy.
02 Licensed Brand Representation
Products carrying a warranty card are backed by the official representatives of their respective brands in Iran. These items are imported through established legal pathways with all required customs licenses and regulatory approvals.
Support and After-Sales Guidelines
Post-Delivery Service Conditions
Upon delivery of a warranted product and the expiration of the standard 7-day return period (applicable to unused items), any hardware, software, or manufacturing defects must be addressed directly with the designated warranty service provider. Rahamco does not assume responsibility for after-sales maintenance, repair operations, or claims under the purview of third-party warranty organizations.
Conclusion
Commitment to Quality
Our marketplace operates on transparency. By distinguishing between original and alternative selections, we seek to provide a dependable platform where consumers can source verified, warranted products with confidence.
